Shop FAQ

ABOUT US

Sight Unseen’s online showroom was created and curated by the co-founders of Sight Unseen, Jill Singer and Monica Khemsurov. To read more about us and about the main site, an online design magazine, click here.

PAYMENTS AND TRADE ACCOUNTS

—We require payment up front, in full, for all orders — unfortunately we do not accept partial deposits or deferred payments of any kind. This is because all of our pieces are made to order.

—We accept all major credit cards, or (upon request) ACH / wire transfer. Orders totaling over $40,000 must be paid by ACH / wire transfer.

—If you are being charged tax and would like to register with us as a reseller to waive sales tax, please click here to contact us. You will need to furnish us with your reseller’s certificate.

—If you would like to set up a trade account with us to access our trade discounts, please click here to contact us.

—Our trade discounts vary between products, and range from 10-20%.

SHIPPING

—For all domestic and international orders — except for our Duo Object Stand, which ships free within the US — shipping quotes are generated on a case-by-case basis, and are provided via email within 2 business days of when the order is placed.

—Clients have 2 business days to either accept or reject the provided shipping quote by email. If accepted, client will be invoiced directly for the shipping quote amount, and once it is paid, the order is considered confirmed and final. If the client rejects the shipping quote by email, their original order will be canceled and refunded. Once sent, shipping quote invoices must be paid within 5 business days, or the original order will be canceled and refunded.

—Estimated shipping costs for each product are listed on each product page, though they serve merely as a sample indication of what those costs might be to the east or west coast of the US, and are not a guarantee of actual charges, even to the stated destination.

—Clients are welcome to arrange their own shipping for an order. Simply reply to the shipping quote email to discuss this with our team. If client chooses buyer-arranged shipping, the order is considered confirmed and final, and will not be refunded upon completion even if client fails to pick up the order.

RETURN POLICY

—Since all of our items are made to order, all sales are final.

—If an item(s) arrive having sustained damage in shipping, Sight Unseen will offer a replacement, not a refund.

—Clients must report damage within 10 days of shipment receipt. If an order is shipped to a warehouse, please ensure the warehouse inspects and tests the item(s) within that timeframe. Once the 10-day inspection period passes, Sight Unseen and its affiliates will not be held liable for damaged or defective goods.

—Clients who select buyer-arranged shipping have a maximum of 45 days to pick up the finished order from the vendor before we will consider it abandoned, unless an extension is agreed upon by both client, Sight Unseen, and vendor in writing. In case of abandonment, no refunds will be provided.

CUSTOMER SERVICE

Please contact us with any questions you may have and we will respond within 2 business days.
Email: hello@sightunseen.com
Phone: 347-748-1231

PRESS INQUIRIES

For high-resolution images or press information, please contact press@sightunseen.com

PRIVACY

Sight Unseen is the sole owner of the information collected on this site. When you use our website, we collect personal information such as your name, e-mail, billing and shipping address, telephone number, and payment details. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. It is solely used to correctly and fully process your order. All transactions are secure and encrypted, and we never store your credit card information. For our full privacy policy click here.